Privacy Policy

Last updated: September 2026

Soul Sisters Studios respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you use our website or mobile app, make a booking or purchase, join one of our programmes, or contact us.

 

Information We Collect

When you make a booking, create an account, join a programme or contact Soul Sisters Studios, we may collect personal information including:

• Your name

• Email address

• Telephone number

• Booking and purchase information

• Your baby's expected due date

• The name of your midwife or maternity care provider

• How you heard about Soul Sisters Studios

• Information you choose to provide when communicating with us

 

Our website and mobile app may also automatically collect certain technical information, such as your IP address, device information, cookies and information about how you use our website or app.

We only collect personal information that is reasonably necessary to provide and improve our services, communicate with our customers and operate our business.

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How We Use Your Information

We may use your personal information to:

• Process and manage your bookings and purchases

• Provide access to classes, online programmes and app content

• Send booking confirmations, class information, reminders and important service updates

• Help us provide information and services relevant to your stage of pregnancy

• Understand which maternity care providers are referring or recommending Soul Sisters Studios

• Understand how customers discover Soul Sisters Studios and measure our marketing and referral channels

• Respond to enquiries and provide customer support

• Maintain customer accounts and booking records

• Improve our website, app, classes, programmes and customer experience

• Send marketing emails where you have subscribed or agreed to receive them

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

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Payments

Online payments are processed securely by Stripe.

Soul Sisters Studios does not collect or store your full credit or debit card details. Your payment information is provided directly to Stripe and processed in accordance with Stripe's own privacy and security practices.

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Wix

Our website and mobile app are operated using Wix.

Wix may process information on our behalf in connection with services such as website and app hosting, customer accounts, bookings, online programmes, communications and other functionality required to provide our services.

Information processed by Wix is also subject to Wix's applicable privacy and security practices.

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Cookies and Analytics

Our website and app may use cookies and similar technologies to operate correctly, understand how our services are being used and help us improve our website, app and customer experience.

Third-party services integrated with our website or app may also use cookies or similar technologies in accordance with their own privacy policies.

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Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services. This may include providers such as Wix and Stripe.

We may also disclose personal information where required or permitted by law.

We do not share your expected due date or maternity care provider information with other customers or use this information for purposes unrelated to providing, understanding or improving our services.

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How We Protect Your Information

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where records need to be retained for legitimate business, accounting or legal purposes.

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Accessing or Correcting Your Information

Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

To make a request, please contact us using the details below.

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Your Choices

Where information is optional, you may choose not to provide it. However, in some circumstances this may affect our ability to provide particular features or services.

You can unsubscribe from marketing communications at any time. Essential communications relating to an existing booking, purchase or service may still be sent where necessary.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, mobile app, services or legal requirements.

The most current version will be available on our website.

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Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or would like to request access to or correction of your information, please contact:

Soul Sisters Studios
Auckland, New Zealand
Email: info@soulsistersstudios.co.nz